Questions about Windows Live Sign-in Assistant

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Questions about Windows Live Sign-in Assistant

Over the past few weeks, we’ve received a ton of fantastic feedback from everyone on the Windows Live Sign-in Assistant and how much better our new Windows Live sign-in experience is. Thanks to everyone for the great feedback!

We’ve noticed a steady stream of questions on certain aspects of the Sign-in Assistant so we wanted to answer some questions in a concise manner to clarify any confusion. As always, leave us comments if there is still anything that isn’t clear!

Q: How do I install the Windows Live Sign-in Assistant?

A: Currently, the Windows Live Sign-in Assistant is only available as an option when you install the Live Messenger beta. Previously, the beta was “invite only”, but it was recently opened up to all users. See our previous blog post on how to get the beta.

During the install process for the Live Messenger client, there is an option that says ‘Install the Windows Live Sign-in Assistant”. Make sure you check that option during install otherwise it won’t install :) Many people have skipped over this option during the Live Messenger install process. We're working with the Messenger team on how to improve the messaging during setup to improve discoverability.

Q: I have the Windows Live Sign-in Assistant installed but I’m not getting multiple users shown on the sign-in screen. How do I fix this?

A: The 2 most common reasons for multiple users not working are:

1) You are using Firefox. Currently the Windows Live Sign-in Assistant is for Internet Explorer. We are working on full support for Firefox, but unfortunately were not able to get it into V1. We recognize that customers use Windows Live services from multiple devices and computers, so we will continue to do work here to figure out a good solution. I would like to note that our Windows Live Mail team has been doing a bunch of work to get the richer Live Mail experience working with Firefox -- check it out .

2) You previously installed a Messenger beta. Many people installed an earlier pre-beta version of Live Messenger (older than build 689) which included a version of the Sign-in Assistant. Since this was a pre-release version, it will not work on our sign-in UI. If this applies to you, use “Add/Remove Programs” in the Control Panel and remove BOTH Live Messenger beta and the Windows Live Sign-in Assistant (you have to uninstall both). After that, go to http://ideas.live.com and re-install the official Live Messenger beta which will install the correct, and working, version of the Windows Live Sign-in Asssitant.

Q: All I see is a blue “buddy” icon on the sign-in screen. How can I get my Messenger or MSN Spaces display picture to show?

A: At this time we don’t support showing your Messenger or MSN Spaces display picture. We are, however, looking to make improvements on this in the future. Stay tuned for some cool work in this area!

-Trevin Chow, Lead Program Manager

2006/05/16 11:09 | トラックバックの表示 (1 件) | この記事を引用 | Discussions

コメント (83 件)

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	HEFLIN KRISTINさんの投稿: on my old computer all when I am signing into messenger there is the display pic of who is signing in, but now on my new computer there is no picture, is there away I can get the picture there? It's not a big deal I just thought it was neat and would like to have that again. 4 月 9 日
	Nasos さんの投稿: I can open the messenger and see my contacts normally but i cant speak to them. It says We were anable to start a conversation with...You may want to try again. How i can fix it? 2 月 11 日
	名前なしさんの投稿: how do i change the language when i can't even read the options?! -.- 2 月 10 日
	(no name) さんの投稿: i have been trying to sign in with my password, but nothing happens except for being asked for my password again, over and over again. I am pretty frustrated right now because I don't have access to my mails in my hotmail account! 2 月 7 日
	Kim さんの投稿: When is this going to be fixed?? I really need to check my mail, but an error keeps occuring when i try to sign in!! Pls fix it!!!!!!! 2 月 7 日
	H Jessさんの投稿: this is really retarded. Fix this bullshit soon, I wanna add my god damn display picture. 2 月 6 日
	名前なしさんの投稿: Hi, I like everything, but am having trouble logging in. My computer had to be refreshed, and I think that the Windows Live Sign In assistant went away. Get no indication from the log in screen, just says the password does not work, even though I changed it to a known for sure one. So I am going to read the posts above and see if I can find help. 2 月 5 日
	Allie Morri$ <3333さんの投稿: i installed the latest version of windows live messenger and the sign in assistant is not working, even though it said that it was installed. 2 月 1 日
	Delva Amandaさんの投稿: Ho can i chage my window live messenger from spanish to english? 1 月 24 日
	名前なしさんの投稿: How are we supposed to know if our accounts are deleted without trying to go on them? We have not gone on them for quite a while because we don't want to undo the delete by going on it less than 30 days because we got advice that the only way to delete the account is by not going on them for 30 days. Please help. 12 月 29 日
	Linda さんの投稿: We are haveing trouble forwarding email from the new windows live, forwarding never works. We always get and error. Advertising is blank at the top of the email page. We would like to know if there is something we can download. Never had this trouble with the old msn hotmail. 12 月 27 日
	AngelVさんの投稿: I successfully downloaded the windows messenger assistant in my admin user id with password for computer protection. It's loaded in my administration id, but when i switch my windows to user id I cannot find the windows messenger assistant. In my computer there are two id user that used. I used the administration if i downloaded or remove programs and i used the user id when i'm browsing the internet. My problem is when I switch my windows to user id, i cannot find the windows messenger assistant in my desktop, but it shows in my administration windows id desktop. Before, when I downloaded the windows messenger, it automatically show in my user id desktop. With this new windows live messenger, i have a problem on it. I don't like it. hope someone could help me!!!!!!!!!thanks 12 月 26 日
	名前なしさんの投稿: please help have had problems signing in to windows live changed password then id still cant gey on y 12 月 14 日
	roark tiffanyさんの投稿: ok when i downloaded widows live mesenger it was in a different laguage. how do i change it english?? i need to kno 12 月 12 日
	名前なしさんの投稿: i also would like to change mine to english from portuguese 12 月 11 日
	young bobblesさんの投稿: where the hell is my windows live messenger gone to? i've had too much trouble with this thing. this isnt the first time its done this, what the hell are you guys doing? 12 月 7 日
	CATさんの投稿: this is total bull shit i can't sign in to live chat! FUCK 12 月 4 日
	Tom 02/12/07 さんの投稿: When using windows live installer only 'Messenger' installs and shortly after trying to install the 'Sign-in Assistant' it cancels says not installed and provides the option to try again later what is wrong? P.S. On the messenger page the adress box is really slow and when i try to sign i get the Error code: 800401f3 which is not in the help guide either. Also tried using run commands to help solve the problem but nothing has worked. 12 月 2 日
	fombrum hansさんの投稿: unnnmmmm 10 月 29 日
	名前なしさんの投稿: This is crazy!!!!...When are you going to get this worked out can't get to my e-mail hardly ever....Do you expect to keep customers this way.....As soon as I can get back to my e-mail I will gather all my address's and go to gmail.... 10 月 27 日

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